VOICE IS ALL YOU HAVE GOT

 One may actually begin to wonder why companies spend so much on Clients Relations Officers. Need you ask further? They are the face of the company. W e have been confronted with answers on the other end of the line that puts you off instantly and its good bye to the transaction.At Havilah Events Center,excellence is our mantra and it goes for all aspects of our business.
 Having grown over the years from the little receptionist of  a cleaning outfit,its not new to fit in perfectly in this position. These are some of the things i learned over the years :
A.) As much as possible, we must put up a cheerful disposition. Naturally,we tend to come to our places of work with outside issues. Have you ever wondered how the person on the other end knows you were smiling? Always have a warm accessible voice when answering your calls.
B.) Let the client feel you have made their day. You could help the client y asking different questions. For us here we ask; What event the client wants to do?
                                 what the date of the event is?
                                  The estimated number of guests?
C.)Try setting up a meeting to see in person. If the client is far away as in our case, we could get far away calls,we may encourage them to visit our website.
D.)Ask if there is anything else,they should be free to call back.
    Make sure you send a "thank you" text for inquiry. It goes a long way to build a rapport from the   
    first call
    Do you have any tips you would like to share with us?havilahevents

TIPS FOR THE WEEK: 5 THINGS YOU MUST KNOW ABOUT BODY LANGUAGE

 In our quest for excellence, we should look into the tips below to communicate to our clients.Excellence they say is not an act, but a habit. We are what we do repeatedly. At the on set it may seem a bit tedious to conform but overtime it sure works. We have put together the following:

• SIT-UP: widen your head and hold your head high
• INSECURITY GESTURES: hands should be on laps, avoid flip flapping your hands back and forth
• SMILING: always sport a serious face during serious subjects though smiles are positive powerful non-verbal cues.
• NODDING: keep your head still to project authority and power

• AVOID HEAD TILTS: signifies sympathy but for power and authority, head should be straight up.

For issues such as dealing with an angry customer ,the body language can either resolve the difference or make things worse.Stay open to what the customer says.Regardless of the your type of business or level of interaction with customers,understanding and applying the principles of body language and non-verbal cues can be a big contributing factor for overall success.

FIRST CONTACT

  I recall vividly how an old schoolmate understood the importance of first impression when he was turned down for having tattoos and earrings  for a business presentation. My mind goes as well to how our company's consultant always puts it that a client takes a quick look at the following at the first contact: the environment,the person and your product.
 APPEARANCE                                                                                                                            Appearances say a lot about you. Dress to reflect your position, your company. As we rightly know,the truth is you don't get a second chance to make a first impression. Dressing shows you respect your business and your customers. 
GREETINGS
There are basic things you should do when meeting for the first time.Look them in the eye,introducing yourself greet them, say your name slowly and smile. This shows the other person that they are important.Maintain eye contact.
BODY LANGUAGE                                                                                                                                Another very vital aspect of first contact is Body Language.This is what a person notices meeting you.The correct posture is to stand straight and naturally,with your shoulders back,arms at you side and head up. I speak two languages: BODY AND ENGLISH. This is a well known saying.
Let them know you are happy to meet them.

How do you make your clients feel important? Share your thoughts. havilahevents

THE FIRST MEETING.......THE FIRST IMPRESSION

Hi all, happy sunday to you. I had actually started a write-up on this topic but discontinued because i wanted to add more flesh.  I love the first meeting with a potential client. I get to hear about someone’s dreams, and I may get the opportunity to bring those dreams to life with a lot of chit-chat.Some come with big fairy tale pictures  of how they want their event to be,but hey why are we here? What could be more exciting?

By following a few simple steps, you can transform a boring meeting into a wonderful experience:

• Greet your clients personally at the entrance with a warm hello— and never leave a client waiting. The first time I met with Tolani, she had just met with a big-name event planner to help out with a good choice of hall who had kept her waiting. She told me she felt like she’d been waiting to have an audience with the queen. Our event center was barely 2 months old at the time, but Tolani and I had a wonderful meeting (I’d shown up right on time) and she gave me my first big break and she booked our hall for their event. We’ve been great friends ever since and of course we have had quite a number of referrals from her.

    Make sure your entrance is spotless and enhanced with fresh flowers or potpourri.
  
    Never answer phone calls,reply text messages or e-mail during a client meeting. Your client should feel that your attention is totally focused on them. If you’re like me and find it hard not to check your e-mail, turn off your phone and close your computer during the meeting so you won’t be tempted.
   
    Treat clients as you would a guest in your home. Offer them water or you could have a handy tray of sweets.
    Even if you took down a lot of information on the phone, ask the client again about the logistics of the job as well as their likes and dislikes. It’s good to hear more than once, and sometimes a client’s thinking changes (but do drop in a few details from the earlier conversation, so they know you were listening).
Got any ideas? Lets know what you think?havilahevents

THE BEST ADVICE YOUR FATHER EVER GAVE

I believe sharing good advice is like spreading water over an open space. We all walk away feeling a little more nurtured and have a little extra something to help us grow.
Am getting really kind of emotional writing this piece,knowing he is no more. One of the best things I heard from my beloved father was,I BELIEVE IN YOU and things always–and I mean always–workout for the best, if you trust in God.” Thank you, Dad. You were right. I still miss you.

What is the best advice your daddy ever gave you? Please share with us.
havilahevents

IMPRESS DADDY TOMORROW! IT'S FATHER'S DAY

havilahevents

Father's Day is one perfect occasion to show dad how much you love him and express your heartfelt gratitude for him. And what better way can you show your affection than with something made lovingly by you!! Homemade Gifts are most appreciated by Dads on their special occasion. This is for the simple reason that gifts made with love by caring kids touch the core of a father's heart. Gifts made by hand, howsoever small or imperfect, are much more precious than the fancy gadgets that you might purchase from the market. Those may be valuable in terms of money but the one made by hand is priceless. So know your worth and plan out how to impress Dad this Father's Day.

Making Homemade Father's Day gift will also help you to unleash your hidden talent and bring it out in open. Think about your skill? What are you good at? Here are a few ideas you can give a try this Father's Day. You can use your imagination and come up with your own fantastic million dollar ideas.

• If you can write creatively, write a song or a poem reflecting your feelings for dad. Get it framed and gift it on Father's Day.
• If you love music compose some special musical piece or a song for Father's Day. Present your performance in a Father's Day get together and make an everlasting impression on Dad.
• Those good at painting may like to sketch a portrait of Papa 
• You can also go in for preparing Dad's favorite meal on Father's Day to make him happy. 

TIPS FOR THE WEEK: THINGS YOU MUST DO FOR A RAINY DAY WEDDING

If you’re having your wedding during this time of the year, you most certainly need to have a plan in place. By having a professional wedding planner to help plan your wedding this,you will be at rest. You can also utilize the help of a Day of Coordinator to assist on the day of your wedding, as we have plenty of first-hand experience in dealing with rainy day weddings. Check out our tips for rainy day weddings!

{Get a hall}
The use of a hall like ours cannot be overemphasized. It is well enclosed and has all facility well put together to make your day splendid. Our event centers are tailor-made to suit your very need.We offer a dynamic and serene environment for your wedding ceremony


{Tent Rentals}

Reserve a tent. Most tent rental companies only require a deposit to reserve the tent and you can get the deposit back if you cancel within a few days of the wedding. This gives you the added security in knowing if you need the tent it is on reserve.

{Umbrellas}

If rainy weather is in the forecast have plenty of umbrellas on hand for guests to use during the ceremony if no alternate area can be arranged. Even if you have an alternate indoor/covered location ushers can use umbrellas to escort guests from their vehicles to the covered area.You could also give them to the guards on duty for day and  guests can take away as souvenirs!

DIFFERENT STROKES FOR DIFFERENT FOLKS. HOW WOULD YOU PREFER YOUR STAGE?

RAINY WEDDING DAY

 
  Its that time of  the year again when the weather could change drastically. So you printed your card in February and here we are in June with heavy downpours.Couples in some parts of the world believe that a rainy wedding day brings good luck. Other cultures feel the same way, but not so everywhere, where it seems like tempting fate by even thinking about the chance of rain on the date of your nuptials.If it does rain, take heart.
Just like many people say that rain on your wedding day is good luck, most brides and grooms hope for sunshine. It merely requires some special planning and creativity. Planning includes the use of a hall just like ours!
 havilahevents Has the rain caught up with you during an event? What  did you do?

KOBO WISE NAIRA FOOLISH

She sat with tears running down her face, it mingled with the drops of  driven rain, her bridal hair trailing down her back. She felt a tug on her hand and looked into the loving eyes of her husband of 3 hours. "Honey let's leave here" he said, "there is nothing we can do about it".
She turned back to look at the ruins of her wedding reception venue. Tents had been thrown far and wide by 120 km per hour winds on the open field, the last of the guests had taken solace in their cars and were driving away.
As she walked away the words of her planner came back to her,"Always use a hall during the rainy season

CORPORATE LOOK AT HAVILAH EVENTS CENTER

havilahevents

  Companies go the extra mile to have fun at  their end of the year parties. Take a look at what one of our banks did last year end. The lighting effect was awesome in every sense of the word. I was speechless at the sense of creativity and touch of class. Talking about corporate look for end of the year parties, AGMs,seminars and trainings we are in business to make your day wonderful and memorable. More to come..

THE MAGICAL WORLD OF TENTS

havilahevents

I am so pleased to share this tent entrance that we designed for an event at HAVILAH EVENTS CENTER we executed some weekends  back. I love the look of projections and flower effect. Unfortunately, there are times when clients take a lot of convincing when it comes to appreciating the fact that entrance design is as important as the decorations guests will find inside. Fortunately, this client understood right away that the first impression can easily set the entire mood for the event.Our decorator explains that he feels like a painter who has been presented with a blank canvas and given colours to create a magical world for my clients and their guests. It’s the a humbling and rewarding feeling to see the sense of wonder and joy on their faces as they enter an entirely new space. I really know I have done my job when they don’t want to go home.
Today, I would like to quiz you. When working with tents, where do you spend most of your budget (and why?)
A. Decorating the entrance
B.  Draping the inside of tent with fabric
C. Tables and flowers
Let me know your thoughts...........

TAKE ADVANTAGE OF OUR LUXURY OFFER......ROOM AT FOUR POINT HOTEL SHERATON

  Yes! Yes!! Yes!!!  For our luxury package,we offer a fantastic offer of a room at Sheraton Hotel, Oniru where our clients can relax and be comfortable. Our prime concern is for our clients to be at ease while we take care of happenings at our venue.
 What more can you ask for?havilahevents

WOW OR NOT?

What is your take on this yellow and silver combo?havilahevents

HAVILAH HOUSE OF EVENTS,ONIRU

havilahevents

 Our Havilah Events center,oniru  opened its door as well in a very stylish and elegant way perfect for social,corporate and religious events. Its team of dedicated staff were also on hand to welcome our guests who all had a fantastic time and the entire experience was highly enjoyable!