By following a few simple steps, you can transform a boring meeting into a wonderful experience:
• Greet your clients personally at the entrance with a warm hello— and never leave a client waiting. The first time I met with Tolani, she had just met with a big-name event planner to help out with a good choice of hall who had kept her waiting. She told me she felt like she’d been waiting to have an audience with the queen. Our event center was barely 2 months old at the time, but Tolani and I had a wonderful meeting (I’d shown up right on time) and she gave me my first big break and she booked our hall for their event. We’ve been great friends ever since and of course we have had quite a number of referrals from her.
Make sure your entrance is spotless and enhanced with fresh flowers or potpourri.
Never answer phone calls,reply text messages or e-mail during a client meeting. Your client should feel that your attention is totally focused on them. If you’re like me and find it hard not to check your e-mail, turn off your phone and close your computer during the meeting so you won’t be tempted.
Treat clients as you would a guest in your home. Offer them water or you could have a handy tray of sweets.
Even if you took down a lot of information on the phone, ask the client again about the logistics of the job as well as their likes and dislikes. It’s good to hear more than once, and sometimes a client’s thinking changes (but do drop in a few details from the earlier conversation, so they know you were listening).
Got any ideas? Lets know what you think?havilahevents
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