VOICE IS ALL YOU HAVE GOT

 One may actually begin to wonder why companies spend so much on Clients Relations Officers. Need you ask further? They are the face of the company. W e have been confronted with answers on the other end of the line that puts you off instantly and its good bye to the transaction.At Havilah Events Center,excellence is our mantra and it goes for all aspects of our business.
 Having grown over the years from the little receptionist of  a cleaning outfit,its not new to fit in perfectly in this position. These are some of the things i learned over the years :
A.) As much as possible, we must put up a cheerful disposition. Naturally,we tend to come to our places of work with outside issues. Have you ever wondered how the person on the other end knows you were smiling? Always have a warm accessible voice when answering your calls.
B.) Let the client feel you have made their day. You could help the client y asking different questions. For us here we ask; What event the client wants to do?
                                 what the date of the event is?
                                  The estimated number of guests?
C.)Try setting up a meeting to see in person. If the client is far away as in our case, we could get far away calls,we may encourage them to visit our website.
D.)Ask if there is anything else,they should be free to call back.
    Make sure you send a "thank you" text for inquiry. It goes a long way to build a rapport from the   
    first call
    Do you have any tips you would like to share with us?havilahevents