TIPS FOR THE WEEK: 5 THINGS YOU MUST KNOW ABOUT BODY LANGUAGE

 In our quest for excellence, we should look into the tips below to communicate to our clients.Excellence they say is not an act, but a habit. We are what we do repeatedly. At the on set it may seem a bit tedious to conform but overtime it sure works. We have put together the following:

• SIT-UP: widen your head and hold your head high
• INSECURITY GESTURES: hands should be on laps, avoid flip flapping your hands back and forth
• SMILING: always sport a serious face during serious subjects though smiles are positive powerful non-verbal cues.
• NODDING: keep your head still to project authority and power

• AVOID HEAD TILTS: signifies sympathy but for power and authority, head should be straight up.

For issues such as dealing with an angry customer ,the body language can either resolve the difference or make things worse.Stay open to what the customer says.Regardless of the your type of business or level of interaction with customers,understanding and applying the principles of body language and non-verbal cues can be a big contributing factor for overall success.